FAQ

1. What products do you sell?
We offer a curated selection of gadgets and accessories, including smartwatches, earbuds, mini speakers, and smart home devices. All our products are chosen for quality, style, and functionality.

2. How can I place an order?
Simply browse our store, select the products you want, add them to your cart, and proceed to checkout. You’ll receive a confirmation email once your order is successfully placed.

3. Do you ship internationally?
Yes! Urbanease ships worldwide. Please note that import duties, taxes, and customs fees are the buyer’s responsibility.

4. How long will it take for my order to arrive?
Orders are processed within 1–3 business days. Shipping times depend on your location and the shipping method selected:

• Standard Shipping: 7–15 business days

• Expedited Shipping: 3–7 business days

• Express Shipping: 1–3 business days

5. Can I track my order?
Yes! Once your order has shipped, you’ll receive a tracking number via email so you can monitor your package.

6. What if my order is lost or damaged?
If your order is lost in transit or arrives damaged, contact us at support@urbanease.com within 7 days of delivery. We’ll assist you in resolving the issue promptly.

7. Can I cancel or change my order?
Orders can only be modified or canceled within 24 hours of placement. After that, processing begins and changes may not be possible. Please contact support@urbanease.com immediately if you need assistance.

8. How do I contact customer support?
You can reach us via email at support@urbanease.com or through our contact page. We aim to respond to all inquiries within 24 hours.